Gain the tools to improve your process management operating systems
Uses cases and process models are two of the most powerful and important tools in business analysis. A use case describes in text the requirements a stakeholder group has for a system and how the system will behave to meet those needs. A process model visually describes the actions, objects, and relationships acted upon in the system. Together, these two tools—words and pictures—provide a foundation for teams to communicate and build easy-to-use, high-performing systems more efficiently than teams who don’t use these tools.
With the powerful knowledge gained during this course, you will be able to:
- Develop process diagrams in helping stakeholders understand operational flows
- Use essential features of BPMN to draw process diagrams
- Utilize BPMN to understand a business process needing improvement
- Help stakeholders develop use cases in defining operational behavior
- Utilize use cases in developing shared understanding among functional stakeholders and technologists
- Leverage use case content to provide value in solution design
- Develop user stories that help stakeholders describe functional needs
- Understand the context in which user stories work well
- Understand how user stories encourage conversation about detailed requirements, and elicit acceptance criteria for the solution
Who should attend?
This course is helpful for both individuals and teams. Teams benefit from practicing together with the tools and techniques.
- Software developers
- New product developers/managers
- Process improvement individuals
- Project managers