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    Getting It Right: Decision Making and Change Management

    Discover how effective decisions lead to organizational change management

    Management development training typically only covers half the battle that managers face today: people leadership training and management skills. But there is a lot more to this course: management training, leadership development, and handling the organizational change process.

    Important decisions require leadership to use the appropriate processes and data tools to reach the best conclusion. In this course, you will learn how decision making criteria can help you frame the problem, define alternatives, and incorporate appropriate data into solution identification.

    Leadership skills and leadership communication are vital in not only reaching the right conclusion, but implementing it. After making the right decision, you have to impose change. Getting people to change behaviors may be the toughest and biggest challenge managers, effective leadership and executive leadership, and organizational leadership face today. Learn the six strategies that can overcome the resistance to change and how and when to use them. You can make it happen!

    With the powerful knowledge gained during this course, you will be able to:

    Execute decision making and tree diagrams

    • Define problems so alternative solutions become apparent
    • Frame business problems using decision trees
    • Understand and model uncertainty
    • Perform sensitivity analysis: the “what if?” dilemma
    • Analyze data

    Execute organizational change management

    • Understand the impact of change on your employees
    • Analyze the positive and negative impacts of change
    • Examine the Kurt Lewin change theory along with others
    • Explore six change strategies that reduce resistance and enhance commitment to change initiatives

    Day 1

    • Frame business problems using decision trees – understanding alternatives and risk
    • Understand and model uncertainty: descriptive statistics, normal distributions, and business data
    • Learn the role that variation has on analyzing business problems 
    • Explore performing sensitivity analysis on a business problem: the “what happens if things change?” dilemma
    • Analyze data using Microsoft Excel: sort, filter, subtotaling, introduction to pivot tables, visually displaying data that includes variation
    • Avoid the traps managers fall into when making decisions based on data

    Day 2

    • Examine the systematic process for problem solving/decision making: we know it...why don't we use it?
    • Look at how individual decision styles influence the process and the outcomes: determine if you area maximizer or satisficer, an adaptor or innovator
    • Discuss how stress influences problem solving and decision making
    • Analyze your stakeholders and decide who to include in the process
    • Learn how biases and heuristics influence problem solving/decision making
    • Deal with the influence of organizational culture

    Day 3

    • Learn a change leadership model, and how to apply it in a complex change environment
    • Employ different strategies for dealing with various stakeholders
    • Develop your personal resilience in the face of resistance
    • Understand how systems thinking can help manage complex change
    • Grasp the essentials of change planning and apply them to different change scenarios 

    Scott Converse

    Scott Converse is the director of project management and process improvement programs for the Wisconsin School of Business. He has developed courses for and has expertise in the areas of project management, portfolio management, technology project implementation, process improvement, Six Sigma, business statistics, data analysis, and data mining.

    Robert Jeffers

    Robert Jeffers brings a passion for helping people make connections between their goals and actions to thousands of participants each year in business, industry, health care, associations, education, and government. His programs are packed full of practical advice, participant interaction and fun. Participants in his programs often remark that their time with him is meaningful because he teaches audiences something real about people that can be put into practice immediately. Jeffers brings actual global experience to the platform, having lived and traveled in 48 countries.