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    High-Performance Sales

    Move the needle on every sales call

    Sales has changed. And now, it’s time for your sales career to change too.

    “Find a need and sell a solution” is an antiquated and ineffective cliché. Markets have become increasingly complex and competitive. Those with sales careers know it’s harder to communicate through sales calls, and that the sales cycle and the buying process have become more complicated and harder to complete than ever before.

    New behaviors are required to succeed. Specifically, selling today requires alignment with client goals. This class is designed to help improve your career in sales, whether you have a pharmaceutical sales career, an insurance sales career, or something in between.

    Who benefits?

    • Salespeople who desire to update skills and improve their effectiveness
    • Anyone starting or thinking of starting a sales career
    • Salespeople who have not updated their skills in the last 5 years
    • Sales people with long, technical and complex sales cycles
    • Technical and other experts who support sales

    You’ll walk away knowing how to:

    • Gain access to the real decision maker and understand their buying decision process
    • Adapt to the buyer's social style, an integral piece of customer relationship strategy
    • Use effective cold calling sales techniques
    • Improve customer relationship tools
    • Demonstrate positive intent when making sales calls
    • Discover clients' top priorities, building customer relationships with high credibility
    • Probe and listen your way to success
    • Add power to your sales presentations
    • Sell payoff, not features and price
    • Positively resolve client objections
    • Consistently achieve desired client action
    • Grow your territory with four easy organizing tools

    In-class exercises and role-playing help to transform your understanding into new daily behaviors.

    Day One

    • Develop an understanding of the buying process and the selling skills required to help clients make good purchasing decisions
    • Build client relationships through impression management, call preparation, receptivity, and by adapting to their communication style
    • Learn several ways to neutralize initial sales resistance: “I already have a supplier”
    • Discover your client’s business and personal motivations by listening, probing, and summarizing their top priorities
    • Deliver a short, relevant sales message that includes the payoff of your recommendation

    Day Two

    • Resolve client objections and price objections through advanced listening and targeted preparation
    • Gain the client’s commitment to action
    • Group role-playing of generic sales situations with participant and instructor feedback
    • Develop your company-specific role-playing assignment for day three

    Day Three

    • Discussion of territory management principles and the new emerging systems designed to deal with today’s economy
    • Learn persuasive sales communications using the telephone, voice mail, and e-mail
    • Role-playing your own company sales call in triads with participant feedback and instructor feedback
    • Develop your action plan for improving your sales skills

    Tony Nagle is president of A.G. Nagle Company (AGN), a training and development firm specializing in negotiation and sales strategies. Known nationally as a negotiations expert, he has trained people from industries ranging from manufacturing to banking to telecommunications. Tony is a graduate of Hobart College in Geneva, New York. Prior to starting his own company, Mr. Nagle was in sales and marketing with Owens-Corning Fiberglas and a national accounts manager for Wilson Learning.

    Chuck West is the program director of Sales, Sales Management, and Advanced Management programs for the Wisconsin School of Business Executive Education. Prior to joining the university faculty, West was a frequent guest lecturer and member of the school’s ad hoc faculty. He was honored for 20 years of “Outstanding Contribution in Management Development” by the university and holds the top rating on the national speakers lists of the American Marketing Association.

    Ben Bennett has over 25 years of experience in skills-development facilitation, consultative sales, and sales management. For the past seven years, he has conducted management-development training for Walgreen Company. Bennett is also a seminar leader for the American Management Association (AMA) and works closely with AMA’s On-Site Division.