Improve communication, resolve conflicts, influence emotions
Managers communicate; the very best do it effectively. As a manager, almost everything that you are responsible for is accomplished with and through others. Your communication skills are an essential key to your success.
During this three-day course, participants will enhance their communication skills, their ability to resolve conflicts, and their appreciation for emotions in the workplace.
- Communication: Creating shared understanding and enhancing your interpersonal influence skills
- Conflict Resolution: Re-directing time and energy from a conflict to the needs of the workplace
- Emotional Intelligence: Being more intelligent about the information and energy inherent in workplace emotions
Looking to save time and travel costs? Try a fast-Track five-Day course!
The
Units 3 and 4: Communication and Managerial Effectiveness five-day course combines Unit 3: Improving Managerial Effectiveness and Unit 4: Improving Communication Skills. It includes the same instructors, topics, and number of instructional hours as those two three-day courses. Since six days of programming are condensed into five days, class days are longer and more demanding.
Communication: Creating shared understanding and enhancing your interpersonal influence skills
How much more effective could you be if you understood the different communication styles and how to adapt your style?
• Learn how to identify different communication styles (DISC profile)
• Understand the strengths and challenges of each style
• Practice communicating with other styles
• Explore ways you can adapt your style to more effectively communicate with others with differing styles
Conflict Resolution: Re-directing time and energy from a conflict to the needs of the workplace
How much of your time and energy is devoted to work place conflicts?
• Learn how communication styles might be influencing workplace conflicts
• Practice different conflict resolution strategies
• Explore ways to limit and reduce future conflicts
Emotional Intelligence: Being more intelligent about the information and energy inherent in workplace emotions
The workplace can be a source of nourishment or an emotional minefield. At the end of the day, do you feel like you are running a daycare center or a high-performing workplace?
• Explore the emotions of the workplace: the sources, the expression, and the consequences of emotions
• Identify strategies for creating, managing, and role-modeling positive emotions in the workplace