Unit 2: Mastering Supervisory Skills
Improve worker performance, solve problems, assign tasks
At the heart of every great manager is a leader who people want to follow. Achieving that level of leadership takes time, experience and an understanding of the mechanics of supervision at its most basic level.
The “Mastering Supervisory Skills” unit takes you through the principles of delegation, performance management, problem solving and decision making. You will learn many approaches to planning task assignments that promote good time management while building trust, confidence, skills and productivity that will help your entire organization.
The performance management section will explore what it takes to reach organizational goals. You will learn to build your employees’ strengths with techniques that engage interest, motivate minds and expose talents.
The problem-solving section teaches proven procedures for resolving workplace issues. You will identify and work through factors within your environment and yourselves that influence your ability to resolve issues fairly and make value-added decisions.
You benefit from this course by learning how to:
Improve the performance of both your employees and work group
- Develop clear expectations and understanding for increased productivity
- Set and reach achievable performance plans and objectives
- Provide constructive and meaningful feedback to both your best and your marginal employees
- Find solutions to performance, disciplinary or motivational problems
Solve problems and make decisions quickly and effectively
- Define a problem so that possible alternative solutions become readily apparent
- Apply proven problem-solving techniques
- Understand the various criteria for making decisions that are accepted and successfully implemented
Assign tasks in a manner that ensures acceptance, understanding and high performance
- Choose the delegation style that ensures understanding and motivation
- Understand how to overcome the obstacles to effective delegation
- Practice your delegation skills
“The style is significantly different than other classes that I’ve had. It seemed to be aimed directly where I’m at today.”
Pierre Aterianus, Controls Engineer, In-Sink-Erator, Racine, WI
The University of Wisconsin-Madison, as a member of the University Continuing Education Association (UCEA), authorizes this course for 2.0 Continuing Education Units (CEUs) or 20 hours.