IT Business Alignment: Bridging the Gap Between Technology and Business Strategy
The top three management concerns for IT
What is IT non-alignment
- Understanding the drivers that cause non-alignment
- Spotting non-alignment within the organization
- The three foundations needed prior to working on IT alignment
The four business results of proper IT alignment
The income statement model for IT alignment
Intrinsic value vs. business value of IT
- Technology capability planning
- Measuring derived business results
- Value of proper execution
The three primary variables in any technology investment decision
Framing techniques needed for technology investment to business leaders
Benefits and traps of common tools used to create better IT alignment
- Portfolio management
- Cost benefit analysis
- Project management and governance
- IT cost management
- Continuous improvement
- Operational execution
The six non-technical skills every IT work group needs to develop
Case analysis: IT alignment through revenue generation
- Business intelligence
- Sales force automation
- Customer relationship management
- Image processing
- Content management
- Call center optimization
- Customer payment systems
Case analysis: IT alignment through cost containment
- Business process improvement
- Data warehousing
- Activity-based costing
- Web services
- Service-oriented architecture
- ERP or other package software
Action planning back at the office
Additional resources for technology management and strategy
Schedule
Evening before course — Optional dinner for those arriving early
Day 1 — 8:00 a.m. – 4:30 p.m. Registration and Session
Day 2 — 8:15 a.m. – 3:15 p.m. Session
The University of Wisconsin–Madison, as a member of the University Continuing Education Association (UCEA), authorizes this course for 1.4 Continuing Education Units (CEUs) or 14 hours.
jcorkery@exed.wisc.edu