Unit 4: Improving Communication Skills
You benefit from this course by learning how to:
Strengthen your interpersonal communication skills
- Plan for effective one-on-one meetings with your employees, peers and managers
- Understand the rules for effective communication
- Develop listening skills which ensure understanding
- Open lines of communication to ensure trust and cooperation
Resolve conflicts and disagreements quickly and fairly
- Negotiate “win-win” agreements
- Cope with criticism/feedback and strong emotions
- Make conflict a growth opportunity
- Confront a real on-the-job issue
Influence workplace emotions
- Explore the impact of emotions (e.g., accountablity, empathy, optimism, respect, trust)
- Better understand yourself and others
- Identify effective strategies for managing your emotions
- Build spheres of influence, one relationship at a time
Schedule
Day 1 — 8:00 a.m. – 8:15 a.m. Registration
Day 1-3 — 8:15 a.m. – 4:00 p.m. Session
The University of Wisconsin–Madison, as a member of the University Continuing Education Association (UCEA), authorizes this course for 2.0 Continuing Education Units (CEUs) or 20 hours.
kwittenwyler@exed.wisc.edu