Unit 2: Mastering Supervisory Skills
Improve worker performance, solve problems, assign tasks
At the heart of every great manager is a leader who people want to follow. Achieving that level of leadership takes time, experience and an understanding of the mechanics of supervision at its most basic level.
The “Mastering Supervisory Skills” unit takes you through the principles of delegation, performance management, problem solving and decision making. You will learn many approaches to planning task assignments that promote good time management while building trust, confidence, skills and productivity that will help your entire organization.
The performance management section will explore what it takes to reach organizational goals. You will learn to build your employees’ strengths with techniques that engage interest, motivate minds and expose talents.
The problem-solving section teaches proven procedures for resolving workplace issues. You will identify and work through factors within your environment and yourselves that influence your ability to resolve issues fairly and make value-added decisions.
“The style is significantly different than other classes that I’ve had. It seemed to be aimed directly where I’m at today.”
Pierre Aterianus, Controls Engineer, In-Sink-Erator, Racine, WI
The University of Wisconsin–Madison, as a member of the University Continuing Education Association (UCEA), authorizes this course for 2.0 Continuing Education Units (CEUs) or 20 hours.
kwittenwyler@exed.wisc.edu