Unit 2: Mastering Supervisory Skills
You benefit from this course by learning how to:
Improve the performance of both your employees and work group
- Develop clear expectations and understanding for increased productivity
- Set and reach achievable performance plans and objectives
- Provide constructive and meaningful feedback to both your best and your marginal employees
- Find solutions to performance, disciplinary or motivational problems
Solve problems and make decisions quickly and effectively
- Define a problem so that possible alternative solutions become readily apparent
- Apply proven problem-solving techniques
- Understand the various criteria for making decisions that are accepted and successfully implemented
Assign tasks in a manner that ensures acceptance, understanding and high performance
- Choose the delegation style that ensures understanding and motivation
- Understand how to overcome the obstacles to effective delegation
- Practice your delegation skills
Schedule
Day 1 — 8:00 a.m. – 8:15 a.m. Registration
Day 1-3 — 8:15 a.m. – 4:00 p.m. Session
The University of Wisconsin–Madison, as a member of the University Continuing Education Association (UCEA), authorizes this course for 2.0 Continuing Education Units (CEUs) or 20 hours.
kwittenwyler@exed.wisc.edu