People Skills for Managers
Shift from the “boss” to “leader” mentality through the talent of relating
The adage “people don’t quit jobs—they quit managers” rings true when your employees see you as their “performance reviewer” and “compensation adjuster.” To overcome this obstacle and truly have impact on your team, you must recognize behaviors within yourself that create—often inadvertently—negative interactions and dysfunctional group dynamics. If you believe that the key skills in management are understanding and motivating others, use this opportunity to objectively assess your relationship competencies. By creating an action plan to tap your strengths, the impact to your team will be immediate and exponential.
Learn how to:
- Understand how your personal interpretations influence your conclusions and subsequent actions…and, in turn, your team’s reactions
- Quit doing other people’s work
- Recognize (and change!) 12 personality traits that influence both your leadership style and how you are perceived by others
- Use the velvet glove—or golden hammer—to reduce your team’s resistance to change
- Skillfully balance advocacy and inquiry to gain group insights on complex and interdependent issues
Leave with:
- A framework of coaching for worthwhile performance reviews that will create positive behavior, not resentment
- Awareness and acceptance of your leadership strengths and a plan of action for capitalizing on them
- The four strategies for staff motivation (hint: it’s not through compensation!)
“This course exceeded my expectations. It gave me a lot to think about as a manager and employee…I will use much of the information when I get back to the office.”
Ann Hansen, Claims Supervisor, Elder Care of Wisconsin, Madison, WI
“Great way to learn without excessive time commitment. New ideas, new philosophy, not the same-old, same-old.”
Mindy Shepler, Accounting Supervisor, Hastings Mutual Insurance, Hastings, MI
“I was very impressed with both the material and instructor and really feel that I have learned a lot about myself and my role as manager. Many useful tools to take with me!”
Kathy England, Program Operations Supervisor, W. K. Kellogg Foundation, Battle Creek, MI
The University of Wisconsin–Madison, as a member of the University Continuing Education Association (UCEA), authorizes this course for 2.1 Continuing Education Units (CEUs) or 21 hours.
jcorkery@exed.wisc.edu