People Skills for Managers
Day 1
- Identifying the attributes and behaviors required for effective people skills
- Understanding how minor differences in perspective can affect interactions
- Building the skills of inquiry and advocacy to improve relationship and productivity
- Applying inquiry and advocacy skills cross-culturally
Day 2
- Understanding which management behaviors affect employee engagement, both positively and negatively
- Analyzing your thinking and behavior and recognizing your strengths as well as any stumbling blocks using the Life Style Inventory (LSI) Self-Development Guide
- Understanding how to accentuate strengths and weaknesses identified through the LSI self-assessment
- Improving the emotional intelligence required to deal with conflict: impulse, control, reality testing and assertiveness
- Coaching others about performance issues
- Giving constructive feedback to others in a way they — and you — can handle
Day 3
- Understanding how to build a work environment that motivates the right behaviors
- Understanding how to manage relationships in team settings
- Applying LSI, inquiry and advocacy skills in team settings
- Creating an action plan for applying these principles in your workplace
Schedule
Evening before course — Optional dinner for those arriving early
Days 1 and 2 — 8:15 a.m. – 4:45 p.m. Session
Day 3 — 8:15 a.m. – 3:00 p.m. Session
The University of Wisconsin–Madison, as a member of the University Continuing Education Association (UCEA), authorizes this course for 2.1 Continuing Education Units (CEUs) or 21 hours.
jcorkery@exed.wisc.edu