Project Leadership Communication
Day 1
Leadership and communication in project management
- Defining your leadership
- Distinguishing between leading, managing, coaching and facilitating
- Managing the issue of accountability without direct authority
- Developing your moral authority
- Three competencies for project success
- Modeling the behaviors of leaders
- Identifying and communicating with project stakeholders
- Communicating with clarity and accuracy
- Exercise: working on cases and applying lessons learned
Day 2
Coaching a project team and individuals
- Your role as a team meeting facilitator
- Making timely interventions in meetings
- Developing your emotional competence in conflict situations
- Identifying and managing “triggers”
- Observing and managing your communication style during conflict
- Managing your reactions to various team meeting situations
- Using a requirements-of-productivity checklist
- Assessing and coaching a team member’s performance gap
- Exercise: working on cases and applying lessons learned
Day 3
Communicating about needed changes
- Three methods to drive change on a project
- Planning a candid conversation
- Giving and receiving constructive feedback
- Improving listening behaviors: working with feelings and facts
- Communicating and managing issues with project sponsors and resources managers
- Exercise: learning how to give and receive coaching to solve project management problems
Schedule
Evening before course — 5:30 – 7:00 p.m. Optional dinner for those arriving early
Days 1 and 2 —8:00 a.m. – 5:00 p.m. Session
Day 3 — 8:00 a.m. – 3:00 p.m. Session