A joint offering by the College of Engineering and the School of Business
People Skills for Managers
Build productive working relationships and deal effectively with your direct reports
Managers need a number of competencies to be effective. The first is technical competence, or expertise in the operation of their business. The second competence is emotional intelligence, or the capability of getting along well in the world. But even if people are both technically competent and emotionally mature, without interpersonal skills and the ability to work effectively with people, managers will not succeed. Effective managers create and sustain work climates marked by both high productivity and high morale through their words, actions and decisions. Improve your knowledge of yourself as well as your people management skills in this intensive, engaging course.
Increase your:
- Awareness of your personal temperament, your strengths and weaknesses, and your comfort zones while developing sensitivity toward those of others
- Ability to have a performance conversation in a productive, non-threatening manner
Enhance your skills in:
- Creating and sending clear, accurate, concise messages that display an appropriate tone and image
- Receiving messages well: attending, resisting distractions, assigning meaning and paraphrasing
- Providing constructive feedback in a way that it is understood and acted upon positively
- Negotiating interpersonal challenges to create win-win relationships
“This course exceeded my expectations. It gave me a lot to think about as a manager and employee…I will use much of the information when I get back to the office.”
Ann Hansen, Claims Supervisor, Elder Care of Wisconsin, Madison, WI
“Great way to learn without excessive time commitment. New ideas, new philosophy, not the same-old, same-old.”
Mindy Shepler, Accounting Supervisor, Hastings Mutual Insurance, Hastings, MI
“I was very impressed with both the material and instructor and really feel that I have learned a lot about myself and my role as manager. Many useful tools to take with me!”
Kathy England, Program Operations Supervisor, W. K. Kellogg Foundation, Battle Creek, MI
The University of Wisconsin-Madison, as a member of the University Continuing Education Association (UCEA), authorizes this course for 2.1 Continuing Education Units (CEUs) or 21 hours.